Why Navan
24/7/365
support
< 6 mins
to book a trip
95%
Ave. app adoption rate
“Our NPS score is 47 which is quite high and shows people are really enjoying using the platform. At the same time, platform adoption has gone up by 23% in only six months, which is a big achievement.”
Yordan Stoyanov
Senior Manager Financial Processes
How we define good service
Personal
We’re here for you – whether you're a traveller, admin, or VIP support – or to discuss your travel programme with your account manager.
Accessible
At Navan, support is always just a few taps away. Simply open the app and you'll get the help you need in no time.
Solution-orientated
We take every matter seriously and are committed to finding the right solution for you.
Transparent
We value open, two-way communication and use your feedback to consistently optimise our product and services.
Travel experts at your fingertips
A dedicated global team of travel agents is available around the clock to support you with comprehensive expertise and local knowledge.
- Experienced, trained travel agents with in-depth GDS skills
- Support in various languages (English, German*, French*, Italian*)
- Regular training ensures a consistently high service level
- Constant monitoring of service quality with a CSAT rating of every interaction
*During business hours
A tailored service
Account management
For eligible accounts, we provide a dedicated account manager throughout your entire journey with Navan – from the initial sales stage, to implementation, to the continuous provision of assistance and guidance.
VIP service with Navan Pro
We’re conscious that some travellers require a higher level of support due to their roles or the complexity of their trips. Navan Pro, powered by Reed & Mackay, caters to the needs of these high-profile travellers, including your C-suite, executive assistants, and board members.
Meetings and events
With Navan, you can easily organise and manage events for up to 500 participants. If you have more complex needs or would like consulting services, our Reed & Mackay event experts are here to help you find the right venue, invite attendees, and much more.
Software employees love using
At Navan, we place great importance on developing the best software in the industry with a strong focus on user experience. By continuously innovating with customers in mind, we allow your team to concentrate on what’s important to your business.
Fast, simple, and all in one
Navan makes travel and expense easy for everyone involved. Admins get comprehensive dashboards, full policy control, and real-time visibility, while travellers book full trips in minutes, manage their itineraries in the app, and submit expenses with ease.
Ready to see how it works?
An award-winning platform
Navan – technology as a service
With the new era of “technology as a service”, creating a highly customisable product that meets the needs of our customers is our main priority.
Our team of engineers around the globe is constantly refining and optimising the Navan product to deliver innovations such as:
- The only truly all-in-one travel and expense solution, accessible in one unified app
- Real-time dashboards that give admins full visibility of spend across the company
- Ava, Navan’s virtual AI assistant, which handles and resolves travel and admin issues in an instant
- Navan Connect, which connects any existing corporate card to our expense solution so that customers can reap the benefits of their current provider as well as Navan Expense