Last Updated: November 19, 2024
These terms of service (“Terms”), together with any Service Order, form a legal agreement (“Agreement”) between you (including, if applicable, any legal entity that you represent or act for) (“Customer”) and Navan, Inc. (“Navan”) and sets forth the terms and conditions governing Customer’s access to and use of the Services (as defined below). Navan may amend these Terms from time to time with notice to Customer.
1. DEFINITIONS
1.1. “Affiliate” means, with respect to a party, any entity that is controlled by, controls, or is under common control with such party, where “control” means the ownership, directly or indirectly, of more than 50% of the shares entitled to vote for the election of directors.
1.2. “App” means any mobile application owned by Navan that provides access to the Services.
1.3. “Booking Services” means the services provided by Navan through the App or Site which includes, at a minimum, the functionality for Users to search for and book travel and to access 24/7/365 support, as well as administrative functionality including real-time reporting, traveler tracking, and (if applicable) corporate customer support.
1.4. “Card Networks” means payment card networks, such as Visa and Mastercard.
1.5. “Confidential Information” means any written, machine-reproducible, and visual materials that: (i) are clearly labeled as confidential; (ii) are identified as confidential at the time of their disclosure or in a writing provided within 30 days after disclosure; or (iii) should reasonably be understood to be confidential given the nature and circumstances of disclosure; except that Confidential Information shall not include information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party’s lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) the receiving party can demonstrate it independently developed with written evidence.
1.6. “Customer Cards” means business payment cards issued by a third-party to Customer that are eligible for the Navan Connect Services.
1.7. “Customer Card Transaction Data” means any data related to Customer Card accounts and transactions on Customer Cards that Navan receives through the Navan Connect Services.
1.8. “Customer Data” means any data: (i) provided by the Customer or its Users into the Services; or (ii) that Customer authorizes Navan to collect from third parties that is related to Customer or its Users for the provision of the Services, such as Customer Card Transaction Data and Shared Information (defined in Section 5.2). Customer Data is the Confidential Information of Customer.
1.9. “Fees” means any fees paid by Customer to Navan for the Services, as specified on an applicable Service Order, or as otherwise specified by Navan. Fees do not include any monies paid by Customer for Travel Services (defined in Section 5.2), Reward Program Funds (defined in Section 5.4.1), or Charges (defined in Section 6.3).
1.10. “Implementation Services” means the services performed by Navan to configure and launch the Services for use by Customer and its Users, as further described in the Service Order.
1.11. “Intellectual Property Rights” means patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, moral rights, know-how, and any other intellectual property rights recognized in any country or jurisdiction in the world.
1.12 “M&E Services” means services provided by Navan or its Affiliates to manage meetings and events, such as estimating travel costs, booking group travel and other administrative or management services.
1.13. “Navan Connect Services” means services through which Navan receives Customer Card Transaction Data from Card Networks, which enables Navan to provide Navan Expense Management Services with Customer Cards.
1.14 “Navan Expense Services” means any Navan Expense Management Services, Navan Payment Services, or Navan Connect Services.
1.15 “Navan Expense Management Services” means services provided by Navan that include, at a minimum, the functionality for Users to submit expenses for reimbursement, as well as administrative functionality, such as reporting and (if applicable) corporate customer support.
1.16. “Navan Payment Services” means the services provided by Navan that include, at a minimum, the functionality for Customer to reimburse Users or for Users to receive and use commercial payment cards for business expenses, as well as administrative functionality including reporting and (if applicable) corporate customer support. The default currency for Navan Payment Services is US Dollars, which may also be referred to as "Navan Payment USD Services." Navan Payment Services that are provided in Euros or British Pounds are referred to as “Navan Payment EUR Services” and “Navan Payment GBP Services”, respectively, and together as “Navan Payment EUR/GBP Services.”
1.17. “PSP” means a third-party payment service provider through which Customer agrees to receive Navan Payment Services.
1.18. “PSP Terms” means the agreement(s), if any, between Customer and a PSP.
1.19. “Request” is a single support request, whether addressed across one or multiple interactions (e.g., email messages, calls). For clarity, a single Trip may have more than one Request.
1.20. “Service Order” means an order for Services, including any supplemental attachments, mutually agreed between the parties, whether agreed in writing or by clicking to agree online.
1.21. “Service(s)” means the services provided by Navan through the App or Site (which may include a combination of Booking Services, Navan Expense Management Services, Navan Connect Services and Navan Payment Services), as well as any separate professional services, such as Implementation Services, M&E Services and Success Services. The scope of the Services purchased by the Customer may be further described in an applicable Service Order.
1.22. “Site” means the Navan website that provides access to the Services, currently located at https://app.navan.com/.
1.23. “Software” means any Navan or third-party software used by Navan to provide the Services.
1.24. “Success Services” means the select corporate support services offered by Navan to facilitate and enhance Customer’s use of the Services.
1.25. “Trip” means the full set of travel reservations that are purchased to enable a single personal or business trip, such as air tickets, hotel rooms, car rentals, and other ancillary services, in any combination.
1.26. “User” means an employee, advisor, contractor, or agent of Customer, or other individual authorized by Customer, that has: (i) been assigned a unique username-password combination by Customer to use the Services; or (ii) registered an account to use the Services.
2. ACCOUNT; IMPLEMENTATION
2.1. Employer Account. To access the features of the Services, Customer must register for an account (the “Employer Account”) on the Navan Site or App. Customer is responsible for: (i) maintaining the confidentiality of its account access credentials and the access credentials of Users; and (ii) the security of the systems and networks that it uses to access the Services. To the extent allowed by law, Customer accepts responsibility for all activities authenticated through its access credentials. If Customer has reason to believe that its Employer Account is no longer secure, then it shall notify Navan as soon as possible.
2.2. Implementation Services. Navan will provide the applicable Implementation Services, as described in the Service Order, to enable Customer to use the Services.
3. CUSTOMER OBLIGATIONS
3.1. Cooperation and Assistance. Customer shall: (i) provide Navan with good faith cooperation and access to such information and personnel as may be reasonably required by Navan in order to provide the Services; and (ii) carry out all Customer responsibilities in a timely manner.
3.2. Customer Onboarding. Customer shall provide complete and accurate information to Navan to establish an Employer Account and, as applicable, an account with any required PSPs for Navan Payment Services. Customer authorizes Navan to share such information and transaction data with such PSP(s). Navan will provide a secure transmission method to collect and share this information.
3.3. Material Changes. Customer must notify Navan promptly, but in any event within ten business days, if there are any material changes in the information that Customer provided to Navan, such as jurisdiction of registration, ownership structure, tax identification, financial condition, or administrative point of contact. Customer must also notify Navan immediately, but in any event within two business days, if Customer becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or if any bankruptcy, reorganization, arrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors is instituted by or against Customer. Upon Navan’s request, Customer will promptly provide updates to the information that was previously provided to Navan and other information reasonably related to the Services provided by Navan.
3.4. Marketing Support. Customer grants to Navan a non-exclusive, non-transferable (except as permitted under Section 16.7), revocable, limited right to use the Customer name, trademarks, and logos (collectively, the “Customer Marks”) in accordance with any Customer trademark and logo use guidelines that Customer provides to Navan. Any public use by Navan of the Customer Marks will be subject to Customer’s prior consent, except that Navan may use the Customer Marks to identify Customer as a customer of Navan, including on the Navan corporate website. All goodwill developed from such use shall be solely for the benefit of Customer.
3.5. Enforcement. Customer shall ensure that all Users comply with the Agreement, including, without limitation, with Customer’s obligations set forth in Sections 4.3, 4.4, and 4.5. Customer shall be responsible for noncompliance by Users and shall promptly notify Navan of any suspected or alleged violation of the Agreement by a User or unauthorized third party and shall cooperate with Navan with respect to Navan’s resulting investigation and any actions to enforce the Agreement. Navan may suspend or terminate any User’s access to the Services upon notice to Customer if Navan reasonably determines that such User has violated the Agreement or has otherwise violated applicable law.
3.6. Telecommunications and Internet Services. Customer’s access to the Services requires telecommunications and internet services, for which Customer is solely responsible.
3.7. Customer Data. Customer will retain all right, title, and interest in Customer Data. Navan may use, reproduce, distribute, store, and modify Customer Data, including disclosing Customer Data to sub-processors and third parties, for the purpose of providing the Services. Navan may use, during and after the Agreement, data that does not identify a User or Customer for its own business purposes, such as operating and improving the Services, and developing or providing new services.
3.8. Representations and Warranties with Respect to Customer Data. With respect to any Customer Data that Navan uses in accordance with the terms of the Agreement, Customer represents and warrants that:
3.8.1. It has the necessary rights, consents, and permissions to use and authorize Navan to use and disclose Customer Data in accordance with the Agreement.
3.8.2. Customer’s privacy policies and practices comply with applicable law and permit Customer to provide Customer Data to Navan and authorize Navan to use and disclose Customer Data in accordance with the Agreement.
4. NAVAN SERVICES
4.1. Services. Navan will provide the Services in accordance with the Agreement, commencing on the date set forth in the Service Order (or, if no Service Order is in place, then on the date Customer begins using the Services) until the Service Order or this Agreement expires or is otherwise terminated hereunder. Customer may only use the Services for its internal business purposes, and may only provide access to the Services to its Users.
4.2. Access to Services. Access to the Services that are provided on a per User basis will be set forth in a Service Order. If Customer’s use of the Services exceeds the specified number of Users, Customer will be subject to applicable additional Fees. Navan may place reasonable restrictions on the Employer Account, such as restricting or limiting Customer’s ability to add new Users, until Customer has adequately addressed any excess use.
4.3. Restrictions. Customer shall not attempt to interfere with or disrupt the Services, Site, App, or Software or attempt to gain unauthorized access to any associated systems or networks. Customer shall not allow anyone to access or use the Services other than Users. Customer shall not: (i) copy, modify or distribute any portion of the Services, Site, App, or Software; (ii) rent, lease, or provide access to the Services on a time-share or service bureau basis; (iii) modify, data scrape, reverse engineer, disassemble, or decompile any portion of the Services, Site, App, or Software; (iv) use the Services to build a competitive product or services; (v) create derivative works based on the Services or otherwise infringe Navan’s Intellectual Property Rights; or (vi) attempt to transfer any of its rights hereunder, except as specified in Section 16.7.
4.4. Acceptable Use Policies. Customer shall use the Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations, and the rights of others. Customer may not use the Services in any manner that would violate the rights of any third party, such as storing or processing any third party confidential, personal, or payment information into the Services without proper lawful license or permission to do so. Customer shall not use the Services to transmit any bulk unsolicited commercial communications. Customer shall keep confidential and shall not disclose to any third parties any user identifications, account numbers, or account profiles. Customer shall be responsible for the compliance of its Users with Customer’s policies, such as in-policy selection of travel options by Users, proper use of Customer’s corporate credit card(s), and proper submission and substantiation of expenses by Users for reimbursement. Customer acknowledges that the Services are not designed, intended, or authorized for use in hazardous or mission-critical circumstances or for uses requiring fail-safe performance or where failure could lead to death, personal injury, or environmental damage, and Customer shall not use the Services under such circumstances.
4.5. Illegal Use of Services. Customer shall not use the Services in any manner that would violate applicable laws. Navan may immediately terminate this Agreement or applicable Service Order, suspend Customer’s access to the Services, suspend or cancel any booking, and remove any Customer Data if: (i) Navan determines in its sole discretion that the Services or any Customer Data is being used fraudulently, for criminal purposes, or in violation of any applicable law or regulation; or (ii) a governmental, legal, or other law enforcement authority requires or instructs Navan to do so.
4.6. Beta Services. Navan may make optional services available to Customer before such services are generally available to all Navan customers or otherwise fully released, which may be designated as beta, pilot, evaluation, or other similar designation (“Beta Services”). If Customer uses any Beta Services, this Section 4.6 supersedes any conflicting terms in the Agreement with respect to such Beta Services. Navan may alter or discontinue Beta Services at any time and for any reason. Beta Services are provided “as-is” without support or warranty of any kind, whether express, implied, statutory, or otherwise. Navan has no indemnity obligations with respect to Beta Services. Any Beta Services made available to the Customer do not constitute an implied commitment to offer such features and functionality as part of the Services on a generally available basis.
5. BOOKING SERVICES
5.1. Algorithm. The Booking Services make use of certain proprietary algorithms (collectively, the “Algorithm”) that take into account factors such as Customer policy, User profiles and behavior, current market conditions, and other relevant factors to determine dynamic travel policy limits, market price, Price to Beat, Rewards availability and amounts, sorting of Travel Services results, availability of special products and discounts, or other features. The Algorithm does not determine or affect the price of any Travel Services. Customer acknowledges that the Algorithm is a dynamic feature of the Booking Services and may display different results in connection with different Users, locations, travel dates, and other search and profile elements.
5.2. Travel Services. Through the Booking Services, Customer and its Users may purchase travel and related services (“Travel Services”) from third-party providers, such as airlines, hotel operators, rail companies, travel inventory aggregators, travel networks and agencies, and car rental agencies (each a “Travel Provider”). To facilitate the purchase of Travel Services, Customer authorizes Navan to submit information, such as the personal information of the User and the applicable payment information (collectively, the “Shared Information”) to the Travel Provider to the extent required by the Travel Provider or as requested by Customer or its Users. For example, to facilitate a User’s purchase of an airline ticket, Navan may provide the User’s name, other identifying information, and payment information to the airline.
5.2.1. Navan is not responsible for the provision of Travel Services and does not guarantee the correctness of any material, information, or results made available to Customer by or from Travel Providers, and the presentation of travel inventory through the Booking Services does not constitute a binding contract offer by Navan or the respective Travel Provider. Customer acknowledges and agrees that: (i) the purchase of Travel Services may be subject to the terms and conditions, agreements (such as contract of carriage), and privacy and security policies of the specific Travel Provider selected by the User; and (ii) the use of Travel Services will be subject to Customer’s and Users’ compliance with applicable law, including US export and sanctions laws and regulations. Customer and its Users are solely responsible for, and assume all risk arising from, the selection, use, and receipt of any Travel Service. Customer is responsible for the accuracy of all Shared Information provided to Navan. Navan will use reasonable measures to ensure the accuracy of information it transmits between the User and the Travel Provider in a booking transaction.
5.2.2. Navan takes commercially reasonable measures to check the accuracy of the information and description of the Travel Services displayed on the Booking Services (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.); however, Navan does not guarantee the accuracy or completeness of such information, as provided by Travel Providers. Navan will not be liable for any errors or other inaccuracies relating to the Travel Services except to the extent such errors are caused by or introduced by an act or omission of Navan. Navan reserves the right to correct any pricing errors on the Booking Services, including pending reservations, made under an incorrect price.
5.2.3. Navan will not be liable for the performance of any Travel Service, any loss or injury to any User resulting from a Travel Service, or any unauthorized use, disclosure, or misuse of any Shared Information by a Travel Provider.
5.3. Travel Risk. By offering reservations for Travel Services via the Booking Services, Navan does not represent or warrant that travel to such areas is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. The Travel Providers are not agents, subcontractors, or employees of Navan. Navan disclaims all liability relating to the actions or inactions of Travel Providers or to any Travel Services, including any actions or inactions that result in any personal injuries, death, property damage, or other damages to Customer or a User. Navan has no liability to Customer or its Users and will make no refund in the event that any delay, cancellation, overbooking, strike, Force Majeure Event, or other cause impacts any Travel Services.
5.4. Rewards Program. Customer may enable its Users to participate in the Navan Rewards Program. Customer may fund, or permit Navan to fund, Rewards Points for its Users. Rewards Points are subject to this Section 5.4 and the Navan Rewards Terms and Conditions, currently located at: https://navan.com/terms/rewards-terms. Navan may alter or discontinue its funding of Rewards Points at any time, in its sole discretion. For clarity, Section 5.4.2 below will not apply to Rewards Points funded by Navan.
5.4.1. Definitions. “Price to Beat” means the target cost of a particular travel option, as determined by the Algorithm, as displayed in the Booking Services. “Reward-Eligible Booking” means a travel option (e.g., flight, hotel, car rental) that is purchased and actually used by a User via the Navan Site or App for business travel (excluding any travel services for personal or non-business travel, and travel services for which payment is made using Reward Points, as defined below). “Eligible Savings” means the difference between the Price to Beat and the total actual purchase price of the Reward-Eligible Booking, where the purchase price is less than the Price to Beat. “Reward Points” means a percentage of the Eligible Savings (which percentage is determined by the Algorithm) or other amounts, as determined by Navan, which is allocated to, and may be redeemed by, the User as a personal reward via the Navan Rewards Program. Reward Points accrue to the User upon the User’s completion of travel for the Reward-Eligible Booking. “Reward Program Funds” means the aggregate accrued Customer-funded Reward Points for all Users. “Rewards” means eligible services, goods or similar items that Navan will determine in its discretion and display via the Site or App, which can be redeemed by Users in exchange for Reward Points.
5.4.2. Invoicing and Payment. If Customer elects, in its sole discretion, to fund Reward Points, this Section 5.4.2 will apply. Each month, Customer shall pay to Navan the Reward Program Funds that have accrued during the prior calendar month, whether or not the Reward Points have been redeemed by the Users. Customer is solely responsible for the cost of the Reward Program Funds, and any redemption of Reward Points by a User is subject to Customer‘s payment of the applicable Reward Program Funds. A Management Fee (as described in Section 8.3 below) will apply to any payment of Reward Program Funds via a method other than Auto Debit.
5.4.3. Taxes and Legal Responsibilities. Customer shall be responsible for payment of all Taxes and associated legal responsibilities, and any related interest and penalties, resulting from any payments made to Users under the Navan Reward Program, such as preparing applicable Forms W2 and Forms 1099-MISC for Users.
5.4.4. Rewards. Navan is not responsible for and makes no warranty with respect to the quality of any Rewards, or their suitability to a specific use. Rewards are supported by the warranties, if any, of their individual providers.
6. PAYMENT SERVICES
If Customer elects, in its sole discretion, to use any Navan Payment Services, the terms in this Section 6 will apply.
6.1. Spend Limit(s) and Adjustments. Customer’s account for Navan Payment Services will be subject to a limit on the amount it may spend (“Spend Limit”), which Navan will set in its sole discretion. If Customer is purchasing Navan Payment EUR/GBP Services, Customer may have a separate Spend Limit for each currency (USD, EUR, and GBP, as applicable). Customer’s initial Spend Limit is indicated in the applicable Service Order or a notice provided after Navan evaluates Customer’s application to receive Services. Navan may adjust any Customer Spend Limit in its sole and absolute discretion, with written notice to Customer. Customer will promptly provide accurate information regarding its financial condition upon Navan’s request. Customer may request, in writing, an increase in any Spend Limit, which Navan may accept or decline in its sole and reasonable discretion. Navan may suspend providing the Navan Payment Services if: (i) Customer reaches any Spend Limit; or (ii) Navan debits from a Customer Reserve Amount.
6.2. Reserve Amount. Navan may permit Customer to provide a cash security deposit (“Reserve Amount”) to increase or maintain a proposed or current Spend Limit. Navan will not debit against the Reserve Amount unless Customer becomes delinquent in its payments to Navan. Upon termination of the Navan Payment Services or as otherwise agreed by the parties, and after Navan has confirmed all outstanding Fees and Charges have been paid, Navan will return the Reserve Amount to an account designated in writing by Customer.
6.3. Customer Charges. Customer is responsible for all charges to cards and any other payments made via the Navan Payment Services (“Charges”), including any Charges resulting from Customer's or any User's failure to exercise reasonable care in safeguarding an account or card, or failure to promptly report loss or theft. Customer will establish and maintain controls designed to ensure that the Navan Payment Services are only used for bona fide Customer purposes. Customer is responsible for all unauthorized Charges to the fullest extent permitted by applicable law. All Charges must be for business purposes, not for personal, family or household purposes. As part of onboarding, Customer will provide its bank account information to Navan for purposes of payment. Customer agrees that Navan may save such bank account information and that payments for Charges shall be made in accordance with the payment method indicated on the applicable Service Order and with this Section 6. Charges made in a currency other than the issuing currency of any Navan Payment Services card, may incur additional Fees, as specified on a Service Order.
6.4. Disputes. If Customer disputes a Charge, it should first attempt to resolve that dispute with the merchant that initiated the Charge. If Customer and the merchant are unable to resolve the dispute, Customer may submit a chargeback of the Charge through its Navan account. Customer acknowledges that chargebacks are subject to the card network rules, card networks' procedures for resolving chargebacks may require Customer to provide details or documentation regarding the disputed Charge, and Customer may not be able to successfully chargeback a Charge.
6.5. Invoicing and Payment. Navan shall provide a statement to Customer listing the Charges incurred during the statement period. Customer consents to electronic notification and distribution of statements, and Navan shall send Customer an email notification that provides Customer with access to each statement. Payment terms for all Charges are set forth in the applicable Service Order. All Charges will be paid by bank transfer, in the currency indicated in the applicable Service Order.
6.6. Customer Rebate. This Section 6.6 does not apply to Navan Payment EUR/GBP Services. By using Navan Payment Services, Customer may be eligible to earn a rebate (the “Rebate”). The Rebate will be calculated by Navan at the end of each rebate period by multiplying the Customer Rebate Percentage (indicated in the Service Order) by Customer’s Eligible Rebate Spend during the rebate period. “Eligible Rebate Spend” means Customer’s total spend using Navan Payment Services cards where the card is issued in USD, the transaction’s base currency is USD, and the merchant is located in the United States. Eligible Rebate Spend excludes spend made in other currencies. The Rebate will be provided to Customer in the form of an account credit that will be available within 30 days after each rebate period. The Rebate will be automatically applied to Charges Customer accrues using Navan Payment Services after the Rebate is posted to Customer’s account. Upon written notice to Customer, Navan may modify the Rebate or any other similar offerings, including changing eligibility for the Rebate and updating the amount of Rebate earned. If such a modification of the Rebate materially reduces the value of the Rebate to Customer, Customer will have 30 days from the date of the notice of the modification to terminate the Agreement pursuant to Section 12.2. Upon expiration or termination of this Agreement (or any applicable Service Order), Navan will issue a check or initiate a bank transfer for any then-current Rebate amount, after all outstanding Charges have been paid. Customer will not be entitled to any unused Rebate amount if this Agreement is terminated due to material breach by Customer.
6.7. Suspension of Navan Payment Services. Navan may suspend or terminate Customer’s access to Navan Payment Services at any time and for any reason without prior notice. Any Charges or other Customer payment obligations that precede termination of Navan Payment Services for any reason will survive such termination. If Navan suspends the Navan Payment Services and Customer subsequently cures, to Navan’s satisfaction, the reason for the suspension (or the cause of the suspension is otherwise resolved to Navan’s satisfaction), Navan will promptly restore Customer’s access to the Navan Payment Services.
7. NAVAN CONNECT SERVICES
If Customer elects, in its sole discretion, to use any Navan Connect Services, the terms in this Section 7 will apply.
7.1. Customer Card Representations and Warranties. Customer represents and warrants that: (i) it is the cardholder of the Customer Cards; (ii) its Users are authorized users of the Customer Cards; (iii) it has all the rights, consents, and authorizations necessary to enroll Customer Cards in the Navan Connect Services; and (iv) it will only enroll cards authorized by Navan in the Navan Connect Services.
7.2. Customer Card Transaction Data. For clarity, Customer acknowledges that Customer Card Transaction Data is included in Customer Data, and that Section 3.7 authorizes Navan to receive and process Customer Card Transaction Data from the Customer Cards enrolled in the Navan Connect Services. Customer acknowledges that Card Networks may not provide complete or accurate Customer Card Transaction Data to Navan, such as when a transaction is processed via a payment network from which a Card Network does not support reporting the transaction to Navan. In no event will Navan, the Card Networks, their respective affiliated companies, or their suppliers be liable to Customer or any third party for damages arising from a Card Network’s failure to send complete or accurate Customer Card Transaction Data to Navan.
8. PAYMENTS; TAXES; RIGHT TO DISPUTE PAYMENTS
8.1. Payment of Fees. Customer shall pay the Fees as set forth by Navan in accordance with this Agreement, in full and without any deduction, withholding, or set off, using the method described therein or as selected by Customer on the Navan Site (if applicable). Customer is responsible for maintaining complete and accurate billing and contact information and notifying Navan of any changes to such information. Navan may set off any amounts that Customer owes Navan against any amounts that Navan owes Customer.
8.2. Payment by Bank Transfer. Where Customer makes any payment by bank transfer (as will be indicated in the Service Order), Customer shall maintain sufficient funds or credit in its designated account(s) to timely make such payments in full and shall direct its financial institution to authorize such payments. Customer shall reimburse Navan for any bank charges incurred by Navan if a payment is denied due to insufficient funds. The parties shall follow the process required for each payment method. For example:
8.2.1. For payments made by customer-initiated bank transfer (“Credit Transactions”), including ACH Credit, Navan shall provide an invoice to Customer in advance of the payment due date and Customer shall initiate payment to Navan from its bank account to cover the payment due, on or before the due date.
8.2.2. For payments made by Navan-initiated bank transfer (“Auto Debit”), including ACH Auto Debit, Navan shall provide an invoice to Customer in advance of the payment due date and Navan will then initiate a debit transaction on the designated account on the payment due date. Customer’s selection of Auto Debit constitutes Customer’s authorization for Navan to initiate such debit transactions. Navan may draw or transmit funds to its own order for any payments.
8.3. Management Fee. For certain services or features, Navan’s preferred payment method is Auto Debit. Customer may, however, elect to use Credit Transactions or another payment method for such payments; provided, however, that Navan will charge a service fee (the “Management Fee”). Any such Management Fee will be specified in the Service Order and will be payable using the same payment method, and on the same payment terms, as the underlying payment amount.
8.4. Taxes. Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges, such as VAT (collectively, “Taxes”). Other than any taxes based on Navan’s net income, property, or employees, Customer shall be responsible for payment of all Taxes associated with its purchase of Services, including any interest and penalties resulting from non-payment of Taxes. If Navan is legally required to collect and remit Taxes for which Customer is responsible, Navan will state such Taxes separately on an invoice, and Customer shall pay the Taxes to Navan, unless Customer provides Navan with a valid tax exemption certificate with order. If Navan is not legally required to collect and remit Taxes for which Customer is responsible, there will be no Taxes stated on the invoice, and Customer shall self-assess and remit all taxes to the appropriate governing authority. For all non-US based transactions, the Customer shall self-assess any related Taxes, such as VAT and GST. Customer is responsible for all withholding tax. Taxes will not be deducted from Customer payments to Navan, except as required by applicable law, in which case Customer shall increase the amount payable as necessary so that, after making all required deductions and withholdings, Navan will receive and retain an amount equal to the amount Navan would have received had no such deduction or withholding been made. Upon Navan’s request, Customer will provide proof of withholding tax remittance to the applicable tax authority. Both parties agree to apply any applicable tax treaty and provide the necessary documentation for application of such treaty, where applicable, to reduce the withholding tax. With respect to Taxes charged on or applicable to the purchase or sale of Travel Services, Navan will reflect such Taxes in invoices or in the reporting available to Customer on the Navan Site, and Customer shall be responsible for the payment of all such Taxes.
8.5. Local Currency. All Fees will be billed and charged in USD unless otherwise stated in the Service Order. Trip Fees will be invoiced in the currency indicated on the applicable Service Order. Any currency conversion required for Trip Fees will be undertaken at the time of the purchase, at the exchange rate applicable at that time. To the extent a currency conversion is required for Fees that are invoiced to Customer, the conversion will be undertaken at the last day of the invoice period, at the exchange rate applicable at that time.
8.6. Late Payments. If Navan is unable to obtain payment of any Fees or Charges via the payment information on file or if payment of Fees or Charges is otherwise overdue, Navan may, in its discretion: (i) apply interest on past due amounts at the rate of 1.5% per month, but in no event greater than the highest rate of interest allowed by law, calculated from the date such amount was due until the date that payment is received by Navan; (ii) debit from Customer’s Reserve Amount, if applicable; and (iii) suspend Customer’s access to the Services if Fees or Charges remain overdue after reasonable notice (no less than 14 days for Fees; no less than 3 days for Charges) is provided to Customer. Except as otherwise set forth in an applicable Service Order, Fees and Charges are non-refundable.
8.7. Disputed Fees or Charges. Navan shall not pursue its rights under Section 8.6 with respect to Fees or Charges that are under a reasonable, good faith dispute, which Customer is cooperating diligently to resolve. Customer may dispute any Fees or Charges by contacting [email protected] within 30 days after the Fees or Charge are invoiced or are posted to Customer’s account (as applicable). Navan will review and address the dispute in its reasonable discretion. Fees and Charges not disputed within the 30 days will be deemed to have been accepted by Customer.
9. OWNERSHIP
9.1. Navan Property. As between Navan and Customer, the Services, Site, App, and Software (and all copies of the Software), and all related Intellectual Property Rights are and will remain the exclusive property of Navan or its third-party licensors, including visual interfaces, graphics, design, compilations, computer code (both source code and object code), and all other elements of the Services, Site, App, and Software. Navan reserves all rights not expressly granted in the Agreement.
9.2. Customer Feedback. If Customer or its Users submit suggestions, ideas, comments, or questions containing product feedback about or posted through the Services (“Feedback”), Customer grants Navan and its Affiliates a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use (and full right to sublicense), reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, and display such Feedback in any form. For clarity, Feedback shall not contain Customer Confidential Information, including Customer Data, and shall not reference or identify Customer or its Users. Customer shall have no intellectual property right in the Services as a result of Navan’s incorporation of Feedback into the Services.
10. CONFIDENTIALITY AND SECURITY
10.1. Confidentiality Obligations. During the Term of the Agreement, neither party shall make the other’s Confidential Information available to any third party or use the other’s Confidential Information for any purposes other than exercising its rights and performing its obligations under the Agreement. Neither party shall disclose Confidential Information except to such party’s advisors, accountants, attorneys, investors (and prospective investors), and prospective acquirers that have a reasonable need to know such information, provided that any such third parties shall, before they may access such information, either: (i) execute a binding agreement to keep such information confidential; or (ii) be subject to a professional obligation to maintain the confidentiality of such information. Each party shall take all reasonable steps to ensure that the other’s Confidential Information is not disclosed or distributed by its employees or agents in violation of the terms of the Agreement, but in no event will either party use less effort to protect the Confidential Information of the other party than it uses to protect its own Confidential Information of like importance. Each party will ensure that any agents or subcontractors that are permitted to access any of the other’s Confidential Information are legally bound to comply with the obligations set forth herein. Notwithstanding the foregoing, Confidential Information may be disclosed as required by law. The receiving party must provide (to the extent permitted by applicable law) the disclosing party with sufficient advance notice of the request for the information to provide the disclosing party an opportunity to exercise any rights it may have to challenge or limit the disclosure of Confidential Information.
10.2. Post-Termination Obligations. The receiving party’s obligations to guard the disclosing party’s Confidential Information will survive for a period of 5 years after expiration or termination of the Agreement, except that personal information within a party’s reasonable control shall be kept confidential in perpetuity until such personal information is returned or deleted. The receiving party may retain an archival copy of the Confidential Information to the extent necessary to comply with applicable law or archival policies, provided that such retained Confidential Information will remain subject to all confidentiality obligations under the Agreement.
10.3. Security Obligations. Navan maintains appropriate information security practices for Navan’s systems used to provide Services, including reasonable security procedures and practices appropriate to the nature of the information, to prevent unauthorized access to, or use or disclosure of, any Customer Data (a “Security Incident”). Navan shall promptly notify Customer of any confirmed Security Incident that has impacted Customer Data, and investigate and remediate any such Security Incident. For Security Incidents arising out of Navan’s negligence or failure to apply commercially reasonable security practices, Navan shall be responsible for: (i) costs of government or regulatory fines; and (ii) if Customer reasonably determines that it is required by applicable law to provide notice and/or credit monitoring or identity protection to any User and/or to provide notice to any governmental entity, costs associated with any such notices or identity protection (collectively, “Breach Costs”). Navan will not be responsible for Breach Costs or other damages related to a Security Incident to the extent the Security Incident was caused by Customer or its Users.
11. WARRANTY AND DISCLAIMER
11.1. Warranty for Services. Navan warrants that it shall: (i) provide the Services in a professional and workmanlike manner and in compliance with applicable laws; and (ii) not materially decrease the overall functionality of the Services during the Term of the Service Order.
11.2. Customer Use and Data. Navan will have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to Navan by third parties, Customer, or by any User in connection with the Services. Navan is under no obligation to edit or control Customer Data that Customer imports to the Services. Navan will have no liability for any claims, losses or damages caused by any lost or corrupted Customer Data, provided that Navan will use commercially reasonable efforts to restore any lost or corrupted Customer Data from its latest backup. Navan will have no liability associated with any acts taken by Customer or a User in violation of the Acceptable Use Policies described in Section 4.4, such as a User’s misuse of Customer’s corporate credit card or violation of Customer’s travel and expense policies. Through the Services, Customer or its Users may receive advice or information (“Content”), which may be provided with the assistance of a large language model or similar machine learning technology. Such Content may be incomplete or inaccurate and is not a substitute for independent analysis or professional advice. Navan will have no liability for any use of or reliance on Content.
11.3. General Disclaimer. Except as provided in Section 11.1, Navan makes no representations or warranties of any kind, express, implied, statutory, or otherwise, and Navan specifically disclaims any warranty that the Services will be error free or uninterrupted, or that all errors will be corrected. Navan further disclaims any warranties with respect to the Services as to merchantability, accuracy of any information provided, fitness for a particular purpose, or non-infringement. Navan further disclaims any warranties arising from course of dealing or usage of trade. No advice or information, such as tax advice and reporting responsibilities, whether oral or written, regardless of the source, will constitute professional advice or create any warranty not expressly stated in the Agreement. Where applicable law does not allow the exclusion of certain warranties in certain circumstances, the disclaimers in this Section 11.3 and elsewhere in the Agreement shall be construed to comply with such applicable law.
12. TERM AND TERMINATION
12.1. Term. The term of the Agreement shall be as set forth in the applicable Service Order (“Term”). The Agreement shall commence on the date set forth in the Service Order (or, if no Service Order is in place, then on the date that Navan notifies Customer that it has approved Customer to begin using the Services) and shall continue until it expires or is earlier terminated as provided in the Agreement. Commencement of the Services shall be determined by the Parties and included in the applicable Service Order. Except as otherwise specified in the applicable Service Order, the Term shall automatically renew for additional periods equal to the expiring Term unless either party gives the other notice of non-renewal at least 30 days before the end of the expiring Term. Navan reserves the right to increase any Fees upon automatic renewal, provided the increase is not more than 5% per annum.
12.2. Termination for Cause. If either party commits a material breach of its obligations in the Agreement or any Service Order (including payment obligations), the non-defaulting party may give written notice to the defaulting party specifying the nature of the default, and if such default is not remedied, or substantial efforts are not made to remedy such default, within 30 days from the receipt of such notice, then the non-defaulting party shall have the right to immediately terminate the Service Order or Service relating to the breach, and any other Service Orders shall continue in full force and effect. If Customer terminates in accordance with the Agreement, Customer will be entitled to a pro-rated refund of unused, prepaid Fees as of the date of termination.
12.3. Termination for Insolvency. Notwithstanding anything set forth above, either party may terminate the Agreement immediately by providing written notice to the other party in the event the other party becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or if any bankruptcy, reorganization, arrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors is instituted by or against such party.
12.4. Rights and Obligations Upon Expiration or Termination. In no event shall any termination or expiration relieve Customer of the obligation to pay any undisputed Fees or Charges payable to Navan for the period prior to the effective date of termination or expiration. Provided Navan is not terminating for cause under Section 12.2 and upon Customer’s request, Navan will reasonably cooperate with Customer in a wind-down of Services prior to termination of a Service or of the Agreement. Customer shall be responsible for downloading any Customer Data and reporting available within the Services prior to the date of expiration or termination. Upon expiration or termination of the Agreement: (i) Customer’s right to access and use the Services will immediately terminate; (ii) Customer and its Users shall immediately cease all use of the Services; (iii) Navan shall cease use of the Customer Marks within a reasonable time; and (iv) each party shall delete or return, and make no further use of, any Confidential Information, materials, or other items belonging to the other party, in accordance with Section 10.
12.5. Survival. Upon termination, any provision which, by its nature or express terms should survive, will survive, including, specifically, Sections 9 (Ownership), 10 (Confidentiality and Security), 13 (Indemnification), 14 (Limitation of Liability), 15 (Governing Law; Disputes), and 16 (General).
13. INDEMNIFICATION
13.1. Indemnification by Customer. Customer shall indemnify Navan, its Affiliates, officers, directors and employees, from any damages or costs (including reasonable attorneys' fees) finally awarded by a court that are associated with a third-party claim that: (i) arises out of Customer’s or any User’s use of the Services in a manner that violates Sections 4.3, 4.4, or 4.5; (ii) Customer Data, as used in the Services, violates a third party’s privacy rights (except to the extent such damages are caused by Navan’s failure to guard the privacy and security of Customer Data); (iii) arises out of Customer’s willful misconduct or fraud; or (iv) arising out of Customer’s breach of a PSP Terms, if applicable. Customer’s obligations under this Section 13.1 are contingent upon Navan providing Customer with prompt written notice of such claim. Navan may not settle any claim to which it is seeking or is entitled to indemnification in a manner that would result in an admission of any wrongdoing by Customer, without Customer’s prior written approval.
13.2 Indemnification by Navan. Navan shall indemnify Customer, its officers, directors and employees, from any damages or costs ( including reasonable attorneys’ fees) finally awarded by a court that are associated with a third-party claim that: (i) the Services or Customer’s authorized use of Services infringes the Intellectual Property Rights of a third party; (ii) arises out of Navan’s willful misconduct or fraud; or (iii) arises out of Navan’s breach of its agreements with a PSP, if applicable. Navan’s obligations under this Section 13.2 are contingent upon: (a) Customer providing Navan with prompt written notice of such claim; (b) Customer providing reasonable cooperation to Navan, at Navan’s expense, in the defense and settlement of the claim; and (c) Navan having sole authority to defend or settle such claim. Navan shall have no liability under this Section 13.2 to the extent that a claim is based on use of the Services: (y) in violation of the Agreement or Navan’s reasonable instructions; or (z) in combination with other services or technology not authorized by Navan.
13.3. Infringement Claim Remedies. With respect to claims described in Section 13.2(i), in the event that Navan’s right to provide the Services is enjoined or in Navan’s reasonable opinion is likely to be enjoined, Navan may obtain the right to continue providing the Services, replace or modify the Services so that they become non-infringing, or, if such remedies are not reasonably available, terminate the Agreement without liability to Customer and provide a pro rata refund of any Fees prepaid and unused upon such termination. Sections 13.2 and 13.3 state the entire obligation of Navan and its licensors with respect to any alleged or actual infringement or misappropriation of third-party Intellectual Property Rights by the Services.
14. LIMITATION OF LIABILITY
14.1. Consequential Damages Waiver. In no event shall either party be liable to the other party for any incidental, special, punitive, cover, consequential, or other indirect damages, including loss of income, data, profits, revenue or business interruption, or cost of substitute services, or other economic loss, whether or not such party has been advised of the possibility of such damages, and regardless of the theory of liability.
14.2 Limitation of Liability. Except for Customer’s obligation to pay Fees and Charges, in no event will either party’s aggregate liability in connection with the Agreement exceed the total Fees paid or payable by Customer in the 12 month period before the claim first arose, regardless of the theory of liability. If the Agreement has been in effect for less than 12 months, the total Fees paid or payable shall be annualized.
14.3 Exceptions. The limitation of liability in Section 14.2 does not apply to: (i) Navan’s obligation to pay Breach Costs (as defined in Section 10.3); (ii) either party’s indemnification obligations as provided in Section 13; or (c) either party’s breach of confidentiality obligations under Sections 10.1 and 10.2 (collectively, “Excluded Damages”). With respect to Excluded Damages, in no event will either party’s aggregate liability to the other party exceed 5 times the total Fees paid or payable in the 12 months before the claim first arose, regardless of the theory of liability. If the Agreement has been in effect for less than 12 months, the total Fees paid or payable shall be annualized. No limitation of liability will apply to willful misconduct, fraud or other damages that cannot be limited by applicable law.
14.4. Minimum Liability. If the Fees paid or payable by Customer to Navan in the 12 months before the claim first arose are less than $10,000, then the limitations of liability in Section 14.2 and 14.3 will not apply, and Navan’s aggregate liability shall not exceed $10,000 regardless of the form or theory of the claim.
15. GOVERNING LAW; DISPUTES
15.1. Governing Law. All matters relating to the Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions. Any court claim related to the Agreement must be adjudicated in the state and federal courts located in Santa Clara County, California, and each party consents to the exclusive jurisdiction of such courts. To the extent permitted by applicable law, each party waives any right to jury trial in connection with a claim related to this Agreement.
15.2. Informal Resolution. The parties will use good faith efforts to resolve any dispute informally. If a dispute is not resolved within 30 days of initial notice, either party may pursue resolution of the dispute in a formal proceeding.
15.3. Agreement to Arbitrate. Any claims relating to the Agreement must be settled through final and binding arbitration, except as set forth below. The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules. The arbitration proceeding will be governed by the laws that govern the Agreement, as specified in Section 15.1. The arbitration will be held in San Francisco, CA or any other location mutually agreeable to the parties. However, either party may bring a court claim: (i) for nonpayment of Fees or Charges; (ii) to enforce the arbitration provisions of the Agreement; or (iii) for equitable relief as described below.
15.4. Equitable Relief. Each party acknowledges that a breach by the other party of any confidentiality or Intellectual Property Rights provisions of the Agreement may cause the non-breaching party irreparable damage, for which the award of damages would not be adequate compensation. Consequently, the non-breaching party may seek to enjoin the breaching party from any breach or threatened breach of those provisions, in addition to any other relief to which the non-breaching party may be entitled at law or in equity.
16. GENERAL
16.1. Waiver. The waiver by either party of any default or breach of the Agreement shall not constitute a waiver of any other or subsequent default or breach.
16.2. Notices. Any notices provided by Navan under the Agreement will be given: (i) via email; or (ii) by posting to the Services. Notices provided to Navan will be sent to [email protected]. For notices provided by Navan via email, the recipient shall be the address provided by Customer in the applicable Service Order, and the date of receipt will be the date on which such notice is transmitted.
16.3. Severability. If any provision of the Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid or unenforceable provision shall be replaced by such valid and enforceable provision best achieving the economic, business and other purposes of the illegal, void or unenforceable provision.
16.4. Force Majeure. Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such party, which may include without limitation denial-of-service attacks, strikes (except by its own employees), shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing party will be excused from any further performance of its obligations affected by the Force Majeure Event for so long as the event continues and such party continues to use commercially reasonable efforts to resume performance.
16.5. Compliance with Laws. Each party agrees to comply with all applicable laws, including relevant anti-bribery laws and U.S. export and sanctions laws and regulations, with respect to its activities hereunder.
16.6. Relationship Between the Parties; No Third Parties. Nothing in the Agreement creates a partnership, joint venture or agency relationship between the parties. Neither party will have the power to bind the other or to incur obligations on the other’s behalf without the other party’s prior written consent. The Agreement is for the sole benefit of the signatories and is not intended to benefit any third party. Only the parties may enforce the Agreement.
16.7. Assignment/Successors. Neither party may assign or transfer the Agreement, in whole or in part, without the other party’s prior written consent except to its Affiliate or in the event of a Change of Control (as defined below). Any attempted assignment or transfer in violation of this Section 16.7 will be null and void. “Change of Control” means, with respect to a party: (i) the direct or indirect acquisition of either (a) the majority of voting stock of such party; or (b) all or substantially all of the assets of such party, by another entity in a single transaction or a series of transactions; or (ii) the merger of such party with another entity. Subject to the foregoing, the Agreement shall inure to the benefit of the successors and permitted assigns. No assignment shall relieve a party of its obligations under the Agreement unless the non-assigning party releases the assigning party of such obligations in a written agreement.
16.8. Authority to Bind. The person entering into the Agreement on behalf of Customer represents that they have sufficient legal authority to do so.
16.9. Entire Agreement; Translated Versions. The Agreement, together with any Service Orders or addenda, or other attached or referenced documents, constitutes the complete and exclusive agreement between the parties concerning its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, concerning the subject matter of the Agreement. This Agreement supersedes any pre-written, click-through, or other non-negotiated terms on a purchase order or other Customer document. The Agreement is binding in the English language only, and any version in a language other than English is only for convenience.
16.10. EU Residents. The EU Package Travel Directive (Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements) and the Swiss Federal Act on Package Travel of 18 June 1993 do not apply to travel purchased through Navan on the basis that the Agreement is a general agreement for the arrangement of business travel.