CSC ServiceWorks Achieves 80% Travel Compliance with Navan

Region

NORAM: North America

Headquarters

Melville, NY

Company Size

Mid-Market (800-2,500 employees)

Products Used

• Navan Travel Payments
• Navan Business Travel

Previous Solutions

American Express, SAP Concur

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CSC ServiceWorks — a leading provider of commercial laundry services and air vending solutions based in Melville, NY — boasts more than 3,000 employees who service clients nationwide. Needless to say, effective travel management is a critical part of their operation. However, the company’s previous solutions for managing corporate travel presented numerous challenges, including low compliance rates and limited booking flexibility for employees. Recognizing the need for a more efficient and user-friendly platform, CSC ServiceWorks turned to Navan to revolutionize its travel management processes.

Before Navan

Before adopting Navan, CSC ServiceWorks used AmexGBT and Concur for travel management. However, these platforms presented significant challenges, including low compliance rates, which hovered around 50%. It didn’t help that employees often faced frustration when trying to modify their travel plans. 

“The only way to make a change to travel was by calling someone to help you. You couldn’t do it on your own,” said Jon Shover, Senior Director of Marketing. The limitations of these systems, combined with the promise of more advanced technology and consumer-grade UX, prompted CSC to seek a better solution.

Why Navan

Navan quickly emerged as the ideal choice for CSC ServiceWorks due to its intuitive and user-friendly platform. Employees found booking and managing their travel so easy that they didn’t need external support. The custom policy feature was particularly appealing. Krystal Conley, Director of Strategic Sourcing, remarked, “I like the ability to go in and add new policies without waiting for someone else to do it. It’s nice to be able to self-manage in the platform.”

Navan also provided unprecedented access and insights into employee travel. Previously, travel managers had limited visibility into their teams’ itineraries. Navan’s dashboard changed this by allowing managers to track employee travel in real time. 

“The Navan dashboard has been insightful. Managers can now go in and see exactly what trips their employees have booked,” says Chris Clifford, Senior Sourcing Analyst.

Switching to Navan

Since implementing Navan, CSC ServiceWorks has seen a dramatic improvement in compliance, with rates rising up to 80%. Employees have enthusiastically embraced the platform."The interface is very easy to use, says Shover. "It's simple and seamless to find and change your trips.".

The rewards program has also been an unexpected but highly valued benefit. Navan Rewards allows employees to earn points when booking eligible travel options on business trips, which they can later redeem for personal travel.

“Our admins get excited about collecting rewards on Navan because they can earn rewards and use them toward their own personal travel,” Conley shared. This added incentive has further driven adoption and satisfaction among users, resulting in a customer satisfaction score of 4.9/5.

Looking Ahead

CSC ServiceWorks plans to continue leveraging Navan as a strategic resource for travel management. It aims to further boost employee adoption and leverage the platform’s capabilities to secure the best deals and rates — all while continuing to improve compliance. Navan has quickly become a cornerstone of CSC’s travel strategy.